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Frequently Asked Questions

What fees are associated with selling on the marketplace platform?
It is completely free to sign up for a sellers account. We will not be charging any listing fees and will not be enforcing free shipping. There will be a 5% commission fee along with a 2.9% + .30 cents merchant processing fee on each transaction. Vendors are paid commissions at the time of each transaction.

Will buyers be able to leave reviews after purchasing products?
Yes. Only after someone has registered on the site and purchased a product will they be able to leave a review. We will utilize a 5-star rating system as seen on other websites along with a field for customers to leave comments. We encourage our artisans to provide excellent customer service as this will have a direct effect on one’s ratings, which can play a significant role in future sales and potentially be cause for removal from the marketplace if ratings remain low for a seller on a consistent basis.

When do sellers get paid after selling an item?
Our system submits payouts at the time of each transaction. Sellers must have a Paypal account in order to get paid..

What can I sell on the marketplace?
As a general overview, most any style of art, crafts, food, music, props, etc. that are handcrafted and fall under the Horror and Halloween genres. Our marketplace is here to support the arts, but also reserve the right to refuse certain listings if our staff feels something doesn’t fall into the Horror and/or Halloween categories, is not in good form and in keeping with our brand. The Creepy Crafters Marketplace holds our vendors responsible to insure against licensing and copyright agreements. Our staff reserves the right at our discretion to reject any product or products that do not adhere to these guidelines. Please also refer to our Terms of Use.

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